Berkeley Lab IT Status

(Completed) Sunday, December 8, 2024 3:00pm - 4:00pm Telephone Service Outage

Telephone Services will perform maintenance on the telephone system on 12/8/2024 from 3:00pm to 4:00pm.  Telephone services in buildings 88, 6, 50, 67,and 90 will be intermittent during that time.  Individuals are advised to dial 911 from a cellular phone if there is a life-threatening emergency or dial 486-6999 from a cellular phone to report incidents that are not life-threatening.

Please contact tsc@lbl.gov with questions or concerns regarding this outage.


Wednesday, December 4, 2024, 10:31 PM and ongoing

Building 75 Complex Communications Outage

Update Fri, Dec 6 11:15 am:  We have restored network and telephone services to Building 75B in addition to 75 and 75A from last night.  We do not have an ETA for restoring services to 75C yet.

Update Thu, Dec 5 8:00 pm:  We have restored network and telephone services to buildings 75 and 75A.  We expect to have services restored to 75B by mid-day tomorrow, Fri, Dec 6.  We do not have an ETA for restoring services to 75C yet.

Update Thu, Dec 5 2:00 pm:  We are hopefull that we will have services restored to the 75 complex by mid-day tomorrow, Fri, Dec 6.

What’s Happening?

All fiber optic communications to the Building 75 complex (including buildings 75, 75A, 75B, 75C, and 75D) was lost.  Wired and wireless network, mobile phone coverage, and desk phones are impacted.

We believe the outage is caused by rodent damage to underground cables.  Facilities and the IT Division are working on addressing the cause and restoring service.  We do not currently have an estimated time for partial or full restoration of services.

(Scheduled) Sunday, December 1, 2024, 8:00 PM to December 7, 2024, 12:00 OM 

CIFS File Shares on SPSS (Condo-Storage)

What’s Happening?

Facilities have scheduled an electrical power outage in Buildings 50B and 50F for infrastructure improvements. This will affect the CIFS Shares of SPSS V1 (condo-storage) system, commonly known as the G drive or S drive.

What You Need to Do

This outage is part of Facilities’ work to improve the Building 50B cooling system. 

We appreciate your cooperation and understanding during this time. If you have any questions or concerns, don’t hesitate to reach out to Kuldeep Chawla (kchawla@lbl.gov).

(Completed) Wednesday, November 27, 2024, 6:00AM-10:00AM - Intermittent Cellular Service in B90

Telephone Services will be doing maintenance on the B90 DAS cellular system on Wednesday 11/27/2024 from 6am-10am.  Cellular service inside B90 will be intermittent during this time.  If there is a life-threatening emergency, dial 911 from a Lab phone. WiFi will still be available during this maintenance. 

Please contact tsc@lbl.gov with questions or concerns regarding this outage.

(Completed) Wednesday, November 20, 2024, 6-6:30PM - Commons (Confluence) Maintenance

Commons was offline for approximately 30 minutes starting at 6 PM while Confluence was upgraded.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#commons #upgrade #collaborationservices


(Completed) Saturday, November 16, 2024 9:00AM - 5:00pm Telephone Service Outage

Telephone Services performed maintenance on the telephone system on 11/16/2024 from 9:00am to 5:00pm.  Telephone services were intermittent during that time.  Individuals were advised to dial 911 from a cellular phone if there was a life-threatening emergency or dial 486-6999 from a cellular phone to report incidents that were not life threatening.

Please contact tsc@lbl.gov with questions or concerns regarding this outage.

(Completed) Saturday, November 9, 2024 16:00 - 20:37 UTC - Bitbucket Maintenance window

Atlassian Bitbucket underwent scheduled maintenance on Saturday, 11/9. During the maintenance window, all repositories in the berkeleylab workspace were Read-only. This scheduled maintenance affected Git via SSH, Git via HTTPS and Git LFS.

Please notify help@lbl.gov if you any issues with Bitbucket post-maintenance.

More details: https://bitbucket.status.atlassian.com/incidents/1kxwtmbqktls

#bitbucket #collab #maintenance

(Completed) Saturday, October 26th, 2024, 6:00AM - 10:00PM Telephone Service Outage in B978

PG&E interrupted electrical power to B978 (5885 Hollis Street in Emeryville) from 6am to 10pm on Saturday, October 26th, 2024. There was no access to the building during the power shutdown. Telephone service was not available in the building due to the power outage.

Please contact tsc@lbl.gov with questions or concerns regarding this outage.


(Resolved) Thursday, October 3, 2024 6:25AM - 7:51 AM - Commons Unscheduled Outage

Commons.lbl.gov (Confluence) experienced an unscheduled outage.  Service was re-established at ~7:50AM.

#commons #collab #outage

(Resolved) Monday, September 30 2024 - Verizon Wireless Outage

Verizon wireless experienced a major service outage starting at approximately 8am on 9/30/2024, affecting most of the USA, including their wireless services at LBNL. As of 12:15pm on 10/1/2024, Verizon reported service had been restored, although some users are still reporting service disruptions.


Please contact tsc@lbl.gov with questions or concerns regarding this outage.

(Completed) Friday, September 27 2024 - IdM Maintenance

Maintenance will be done to add redundancy to https://identity.lbl.gov/mfa

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#idm


(Resolved) Friday, September 6 2024, 8:45-9:05 AM - Issues with login

The issue with login.lbl.gov has been resolved.

For ~20 minutes, starting at ~8:45AM, users were unable to log into Lab services via SSO.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#idm


(Completed) Thursday, August 22, 2024, 6-6:45PM - Commons (Confluence) Maintenance

Commons was offline for approximately 30 minutes starting at 6PM while Confluence was upgraded.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#commons #upgrade #collaborationservices


Tuesday, August 6, 2024 5:32PM - Wednesday, August 7, 2024 7:42AM - WiFi Authentication Outage

New session authentication attempts for the lbnl-employee and eduroam WiFi SSIDs were failing.  Other SSIDs (including lbnl-visitor and lbnl-visitor-offsite) were functioning normally.

Update Wednesday, August 7, 7:28AM:  The cause of the outage has been identified and the IT Division is working on restoring the service.  We hope that service will be restored soon.

Update Wednesday, August 7, 7:57AM:  We believe that service was restored at 7:42AM and that authentications are successful now.

#wifi #lblnet

(Resolved) Tuesday, August 6, 2024 5:51AM - Commons Unscheduled Outage

Commons.lbl.gov (Confluence) experienced an unscheduled outage which was resolved as of 8:25AM

#commons #collab

(Resolved) Friday August 2, 2024 8-8:25AM - Commons Unscheduled Outage

Commons.lbl.gov (Confluence) experienced an unscheduled outage which was resolved as of 8:25AM

#commons #collab

(Resolved) Tuesday July 30 10:45AM to 11:45 AM- Wireless Access Outage

Approximately 10% of Wireless Access Points were offline (~100) after the failure of a wireless network controller.  Access points have returned to service.  LBLnet is working with the vendor to understand the cause of the failure and develop a plan to avoid future outages.

#wifi #lblnet

(Completed) Wednesday, July 24, 2024, 5-6PM - RADIUS Maintenance

Services that use RADIUS may experience an outage as we upgrade the radiator software, although no outage is expected, for up to one hour starting at 5PM.

Please contact the IT Help Desk at idm@lbl.gov with questions or concerns.

#radius #upgrade #radiator #idm

(Completed) Thursday, July 18, 2024, 11:30PM Major Crowdstrike Issue 

Crowdstrike, the Labs antivirus provider, is causing Windows computer around the world to crash, with a blue screen of death. This is impacting Berkeley Lab, but to what extent is not clear at this time.  For more details please visit https://go.lbl.gov/crowdstrike-issue

Please contact the IT Help Desk at help@lbl.gov with questions or concerns. Phone and chat responses will be slower due to the extreme volume of calls.

#crowdstrike

(Completed) Wednesday, July 17, 2024, 5-5:30PM - Commons (Confluence) Maintenance

Commons was offline for approximately 20 minutes starting at 5PM while Confluence was upgraded.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#commons #upgrade #collaborationservices

(Completed) Wednesday, July 10th, 2024 6:00PM - 9:00PM Telephone Services System Updates

LBLnet performed system updates on Wednesday, July 10th, from 6pm to 9pm. Some phone services may have been impacted during this window. 

Please contact tsc@lbl.gov with questions or concerns regarding this maintenance.

(Resolved) Thursday, June 27, 2024 - Password Reset Issues

IT is investigating reports from users experiencing issues resetting their Berkeley Lab passwords. 

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#password #idm

(Completed) Wednesday, June 26, 2024, 5:00-6:00PM - Conferences (Indico) Maintenance

Conferences was offline for approximately 1 hour starting at 5PM while the system was upgraded.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#conferences #upgrade #collaborationservices

(Completed) Wednesday, June 26, 2024, 6:00-7:00PM - Grouper Maintenance

Grouper (https://identity.lbl.gov/grouper) was offline for approximately 1 hour starting at 6PM while the system was updated.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#grouper #update #collaborationservices

(Completed) Friday, June 21, 2024, 5-6:30PM - Commons (Confluence) Maintenance

Commons was offline for approximately 1.5 hours starting at 5PM while the system was migrated.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#commons #upgrade #collaborationservices

(Completed) Tuesday, June 18, 2024, 5-5:30PM - Commons (Confluence) Maintenance

Commons was offline for approximately 30 minutes starting at 5PM while Confluence was upgraded.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#commons #upgrade #collaborationservices

(Completed) Thursday, June 6th, 2024 3:15PM - 6:15PM Avaya Workplace Soft Phone System Updates


Avaya Workplace Soft Phone had limited functionality starting at 3:15 PM through 6:15 PM Thursday, June 6th, 2024 for system updates.

Please contact Telephone Services (tsc@lbl.gov) with questions or concerns regarding this outage.


(Completed) Wednesday, June 5, 2024, 5-5:30PM - Commons (Confluence) Maintenance

Commons was offline for approximately 30 minutes starting at 5PM while the system was upgraded.

Please contact the IT Help Desk at help@lbl.gov with questions or concerns.

#commons #upgrade #collaborationservices