Berkeley Lab IT Status
(Resolved) Thursday, October 3, 2024 6:25AM - 7:51 AM - Commons Unscheduled Outage
Commons.lbl.gov (Confluence) is experiencing an unscheduled outage. We are working on establishing the service.
#commons #collab #outage
(Resolved) Monday, September 30 2024 - Verizon Wireless Outage
Verizon wireless experienced a major service outage starting at approximately 8am on 9/30/2024, affecting most of the USA, including their wireless services at LBNL. As of 12:15pm on 10/1/2024, Verizon reported service had been restored, although some users are still reporting service disruptions.
Please contact tsc@lbl.gov with questions or concerns regarding this outage.
(Completed) Friday, September 27 2024 - IdM Maintenance
Maintenance will be done to add redundancy to https://identity.lbl.gov/mfa
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#idm
(Resolved) Friday, September 6 2024, 8:45-9:05 AM - Issues with login
The issue with login.lbl.gov has been resolved.
For ~20 minutes, starting at ~8:45AM, users were unable to log into Lab services via SSO.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#idm
(Completed) Thursday, August 22, 2024, 6-6:45PM - Commons (Confluence) Maintenance
Commons was offline for approximately 30 minutes starting at 6PM while Confluence was upgraded.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#commons #upgrade #collaborationservices
Tuesday, August 6, 2024 5:32PM - Wednesday, August 7, 2024 7:42AM - WiFi Authentication Outage
New session authentication attempts for the lbnl-employee and eduroam WiFi SSIDs were failing. Other SSIDs (including lbnl-visitor and lbnl-visitor-offsite) were functioning normally.
Update Wednesday, August 7, 7:28AM: The cause of the outage has been identified and the IT Division is working on restoring the service. We hope that service will be restored soon.
Update Wednesday, August 7, 7:57AM: We believe that service was restored at 7:42AM and that authentications are successful now.
#wifi #lblnet
(Resolved) Tuesday, August 6, 2024 5:51AM - Commons Unscheduled Outage
Commons.lbl.gov (Confluence) experienced an unscheduled outage which was resolved as of 8:25AM
#commons #collab
(Resolved) Friday August 2, 2024 8-8:25AM - Commons Unscheduled Outage
Commons.lbl.gov (Confluence) experienced an unscheduled outage which was resolved as of 8:25AM
#commons #collab
(Resolved) Tuesday July 30 10:45AM to 11:45 AM- Wireless Access Outage
Approximately 10% of Wireless Access Points were offline (~100) after the failure of a wireless network controller. Access points have returned to service. LBLnet is working with the vendor to understand the cause of the failure and develop a plan to avoid future outages.
#wifi #lblnet
(Completed) Wednesday, July 24, 2024, 5-6PM - RADIUS Maintenance
Services that use RADIUS may experience an outage as we upgrade the radiator software, although no outage is expected, for up to one hour starting at 5PM.
Please contact the IT Help Desk at idm@lbl.gov with questions or concerns.
#radius #upgrade #radiator #idm
(Completed) Thursday, July 18, 2024, 11:30PM Major Crowdstrike Issue
Crowdstrike, the Labs antivirus provider, is causing Windows computer around the world to crash, with a blue screen of death. This is impacting Berkeley Lab, but to what extent is not clear at this time. For more details please visit https://go.lbl.gov/crowdstrike-issue
Please contact the IT Help Desk at help@lbl.gov with questions or concerns. Phone and chat responses will be slower due to the extreme volume of calls.
#crowdstrike
(Completed) Wednesday, July 17, 2024, 5-5:30PM - Commons (Confluence) Maintenance
Commons was offline for approximately 20 minutes starting at 5PM while Confluence was upgraded.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#commons #upgrade #collaborationservices
(Completed) Wednesday, July 10th, 2024 6:00PM - 9:00PM Telephone Services System Updates
LBLnet performed system updates on Wednesday, July 10th, from 6pm to 9pm. Some phone services may have been impacted during this window.
Please contact tsc@lbl.gov with questions or concerns regarding this maintenance.
(Resolved) Thursday, June 27, 2024 - Password Reset Issues
IT is investigating reports from users experiencing issues resetting their Berkeley Lab passwords.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#password #idm
(Completed) Wednesday, June 26, 2024, 5:00-6:00PM - Conferences (Indico) Maintenance
Conferences was offline for approximately 1 hour starting at 5PM while the system was upgraded.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#conferences #upgrade #collaborationservices
(Completed) Wednesday, June 26, 2024, 6:00-7:00PM - Grouper Maintenance
Grouper (https://identity.lbl.gov/grouper) was offline for approximately 1 hour starting at 6PM while the system was updated.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#grouper #update #collaborationservices
(Completed) Friday, June 21, 2024, 5-6:30PM - Commons (Confluence) Maintenance
Commons was offline for approximately 1.5 hours starting at 5PM while the system was migrated.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#commons #upgrade #collaborationservices
(Completed) Tuesday, June 18, 2024, 5-5:30PM - Commons (Confluence) Maintenance
Commons was offline for approximately 30 minutes starting at 5PM while Confluence was upgraded.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#commons #upgrade #collaborationservices
(Completed) Thursday, June 6th, 2024 3:15PM - 6:15PM Avaya Workplace Soft Phone System Updates
Avaya Workplace Soft Phone had limited functionality starting at 3:15 PM through 6:15 PM Thursday, June 6th, 2024 for system updates.
Please contact Telephone Services (tsc@lbl.gov) with questions or concerns regarding this outage.
(Completed) Wednesday, June 5, 2024, 5-5:30PM - Commons (Confluence) Maintenance
Commons was offline for approximately 30 minutes starting at 5PM while the system was upgraded.
Please contact the IT Help Desk at help@lbl.gov with questions or concerns.
#commons #upgrade #collaborationservices